Agent Performance Dashboard

Real-time monitoring for chatbot KPIs. Tracks response times, sentiment, and conversion rates.

Key Metrics

The dashboard provides comprehensive visibility into chatbot performance:

• Response Times: Monitor latency and speed of bot responses
• Sentiment Analysis: Track user satisfaction and emotional tone
• Conversion Rates: Measure goal completion and success metrics
• User Engagement: Analyze conversation patterns and drop-off points

Real-Time Monitoring

Built for real-time observability, the dashboard updates continuously, allowing teams to identify and address issues immediately rather than discovering problems hours or days later.

Business Impact

By providing clear visibility into chatbot performance, teams can:

• Quickly identify and fix conversation bottlenecks
• Optimize responses based on sentiment analysis
• Improve conversion rates through data-driven iteration
• Make informed decisions about bot improvements

Technical Implementation

Integrates with existing chatbot infrastructure to collect and visualize performance data, using modern data pipeline and visualization technologies for accurate, actionable insights.